Shipping Policies

Where we Ship 

Nerd Urbanity ships worldwide. As things change, we will expand shipping using different services and shipping companies.

Shipping Methods 

We offer the following services for domestic delivery:

  • UPS
  • USPS

We offer the following services for international delivery:

  • DHL ($1.50 Handling Fee)
  • UPS ($1.50 Handling Fee)

All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.

Shipping Fees

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.

Shipping fees for in stock items: 

The shipping fees displayed during checkout for in stock items 

Shipping Fee estimates for pre-orders:

Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item, the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. We recommend using the Pile of Loot to ship items together and save money on shipping.

Delivery Estimates

Delivery times may vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery.

If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived will be displayed.

Under normal circumstances the stated delivery day/range is accurate 99% of the time. There will be a small portion of shipments that take longer. If your delivery has not arrived, we suggest you check the tracking to get a package update. Please be advised that some addresses may consistently take longer than the stated delivery dates. Deliveries may also take longer if you live in an area that is experiencing an unexpected service delay, such as severe weather, natural disasters, unscheduled events, etc.

Shipping Methods with a Guaranteed Delivery Date

Nerd Urbanity will try to be as accurate as possible with delivery estimates, however most services are not guaranteed to arrive on the date or within the date range specified. Some one and two day expedited services are guaranteed to arrive on a specific date but must meet specific criteria to be eligible. If your shipment does qualify and does not arrive as guaranteed, Nerd Urbanity will refund your shipping fee.

The following requirements must be met for Guaranteed Delivery:

  • A guaranteed delivery shipping method is selected

  • Order is placed before the deadline listed on the shipping method

  • Payment is successful before the deadline displayed during checkout

  • Your payment does not require additional checks for fraud that delay your payment

  • An attempted delivery on or before the guaranteed delivery meets our delivery guarantee

  • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

  • No service events as defined by the carrier occur that void their service guarantee.

If you suspect your delivery is late, please contact customer service. All requests must be made within 5 days of delivery.

Freight Shipping

Some very large items may require special freight shipping. If an item requires freight shipping it will be noted in the item’s description. When the item is available to ship, we will contact you with the actual freight cost. Most large items may only be shipped to street addresses in the contiguous United States