SHOP:
SHOP and Nerd Urbanity are distinct entities. Purchase is available through this platform. This can lead to confusion due to lack of preorder status and shipping errors. Note that shopping on SHOP may require visiting Nerd Urbanity to check availability and shipping status.
SHOP Pay:
When using SHOP Pay, your purchase is processed though SHOP and SHOP takes over as the payee. Therefore, when a refund is requested, it's not uncommon for consumers to experience delay during the refund process, as the payment has to process back through SHOP and they are the entity that provides the refund.